Thankfully, we have the ability to remotely monitor hardware and gather basic information about installed software using Level Platforms.
Table of Contents
Alerts
If your server is slow, we get an alert. If a virus infects a workstation, we get an alert. If the CPU (processor) is running hot, we get an alert.
This allows us to connect remotely and resolve the issue, or call YOU and inform you of the situation and arrange a time to come on-site and correct it. This allows you to stay focused on your business, and not have to worry about your technology.
Monitoring is mandatory along with our monthly NerdCare packages. This can provide tremendous peace of mind!
Preventative Maintenance
“Level Platforms sends me alerts when there is unusual activity on a workstation – for instance when the CPU is running hot for a long time. I received such an alert on Friday. Without even logging into the workstation, I was able to see exactly when this started. I checked the machine and found several instances of a process that was using a lot of processor time.
The client never called and had no idea there was a problem beyond the slowness. The WOW factor comes when YOU call THEM to say that you see a problem and you will fix it for them before it gets worse (or that it’s already resolved). Without Level Platforms to keep on eye on things for me, there would have been a lot less WOW.”
24 x 7 Monitoring and Alerting means issues will be identified much faster and addressed proactively.
Monthly Reports
More Benefits
- Reduce your unexpected downtime (and the costs associated with it)
- Extend the life of your assets
- Improve your system security
- Plan, budget, and track more accurately
- Be empowered to make proactive instead of reactive choices
System and Network Resources