Thankfully, we have the ability to remotely monitor hardware and gather basic information about installed software using Level Platforms.
If your server is slow, we get an alert. If a virus infects a workstation, we get an alert. If the CPU (processor) is running hot, we get an alert.
This allows us to connect remotely and resolve the issue, or call YOU and inform you of the situation and arrange a time to come on-site and correct it. This allows you to stay focused on your business, and not have to worry about your technology.
Monitoring is mandatory along with our monthly NerdCare packages. This can provide tremendous peace of mind!
One of our Nerds, Dennis Houseknecht, had this to say:
“Level Platforms sends me alerts when there is unusual activity on a workstation – for instance when the CPU is running hot for a long time. I received such an alert on Friday. Without even logging into the workstation, I was able to see exactly when this started. I checked the machine and found several instances of a process that was using a lot of processor time.
The client never called and had no idea there was a problem beyond the slowness. The WOW factor comes when YOU call THEM to say that you see a problem and you will fix it for them before it gets worse (or that it’s already resolved). Without Level Platforms to keep on eye on things for me, there would have been a lot less WOW.”
- Reduce your IT costs
- Reduce your unexpected downtime (and the costs associated with it)
- Extend the life of your assets
- Improve your system security
- Plan, budget, and track more accurately
- Be empowered to make proactive instead of reactive choices
System and Network Resources
A common concern is how much system and network resources are taken up by the monitoring software and it’s activity. The answer is: very little – by design. For example, if Patch Management is enabled, updates are downloaded to the server once, and distributed to the workstations over a period of time, as opposed to each workstations downloading the same update all at once.