The Ultimate Guide to Onsite IT Support For Your Business

Nerds On Site
Article Written By Matthew Kirkland


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Onsite IT support is an integral part of any business, big or small. But what does onsite IT support entail? And how can you find the right provider for your business?

This guide will walk you through everything you need about onsite IT support, including what to look for in a provider and how to get the most out of your relationship. So whether you’re just starting and are looking for your first onsite IT provider, or you’re looking to switch providers, read on for the inside scoop!

Here’s the ultimate guide to everything you need to know about onsite IT support:

What is onsite IT support, and what are its benefits?

Onsite IT support is a service provided by a third-party IT service company that helps businesses with their computer systems, networks, and cyber security. This can include setting up new equipment to troubleshoot problems and providing training.

Onsite IT support can help your business run more smoothly and efficiently

The success of your business will sometimes depend on the prompt resolution of any issues you’re having with your information technology (IT). One of the main benefits of onsite IT support is that it can help to improve productivity. When employees have access to quick and easy tech support, they are less likely to waste time struggling with IT issues.

Knowledgeable and professional technicians

A reputable service provider will be able to supply you with knowledgeable and professional technicians that will be able to address your technical needs quickly and minimize downtime.

When choosing a provider, you’ll want to ensure they have certified local background-checked technicians and offer on-demand dispatch to provide consistent support.

You should know that most managed service providers will attempt to provide remote support first to offer a more prompt resolution. Still, in the event of network failures or to address hardware issues, you’ll need a company that can provide onsite support services.

Most managed service providers offer remote monitoring and management services

to identify and resolve technical issues before they cause significant problems. This proactive approach to IT helps ensure that your employees have the resources they need to be productive and improve efficiency for your business.

IT consulting to get the most out of your technology

You are the expert in your field of business, and you can likely explain how you’ve provided efficiencies and solved problems for your Clients; we can do the same for you.

With over 25 years of experience helping SMEs get the most out of their technology, we can provide industry-specific insights and recommendations to improve the flow of your business operations.

This is an area where we stand out from most other IT support companies. We’ll work with you to understand your business goals and objectives and then develop a plan to help you use technology to achieve them.

We’re not just here to fix things when they break but to help you utilize technology most effectively and efficiently. Get in touch with us today to learn more about how we can help your business grow and succeed with our Business IT Solutions.

Onsite support services can help you save money in the long run

IT service cost is often a concern for businesses, but it’s important to remember that the cost of not having IT support can be much higher. Considering the price of lost productivity when your employees cannot focus on revenue-generating initiatives, it’s easy to see how having onsite IT support saves you money in the long run.

Even if you have an excellent in-house IT team, there will always be times when they need help from outside experts. When you partner with an onsite IT support provider, you’ll have access to a team of knowledgeable technicians who can help resolve any issue, no matter how big or small.

And because service providers usually charge a flat monthly fee, you’ll know exactly how much your IT support will cost each month, which makes budgeting for IT a breeze.

Our article titled Small Business Tech Support went into detail about the costs your business should expect. This article discusses an IT solution managing your IT infrastructure, support, and cyber security for a flat monthly fee covering your entire IT needs.

The services you can expect to receive include;

  • As Needed Onsite Services
  • 24/7/365 IT Help Desk & Remote Support (Located in the United States)
  • Proactively Managed & Monitored Devices
  • Security-Focused Managed Email, Data Backup & WiFi
  • Service Level Agreement For Guaranteed Business Uptime (99.999%)
  • Device Procurement & Business-Specific Setup
  • Managed IT Security & Security Awareness Training

In short, companies can save about 85% per hour with a complete managed services package compared to the salary of a single in-house IT team member, so it’s easy to see the endless cost-saving benefits.

A provider with robust IT security solutions will potentially save your whole company

IT Security is becoming one of the hot topics businesses are starting to pay attention to. With the rise of ransomware gangs and the threat they pose to our customers and data, it’s no wonder businesses are thinking about ways to secure themselves.

Because 60 Percent of Small Companies Close Within 6 Months of Being Hacked Traditional internet security is not enough to protect the modern business, contracting onsite support that provides robust IT security solutions can save your business.

Onsite support & managed service providers support your businesses growth

When you’re ready to move to a new office location or expand into multiple branch locations, you need to think about the initial setup and the required staffing.

If you have a relationship with a company providing recurring onsite services, this can be an easy process to manage. The provider will already understand how your business runs and offer solutions and recommendations to fit your needs as you grow.

The best part is there is no cap to your growth if you partner with a national provider like Nerds On Site. Whether you need help supporting remote offices or growing into an entirely new country, we can support your IT needs in most major cities in North America.

How can you tell if you need onsite support services for your business?

If you’re not sure whether onsite IT support is right for your business, ask yourself the following questions:

  • Would extended periods of downtime affect your business?
  • Do you have sensitive data you wouldn’t want to be exposed?
  • Would it be difficult for your business to recover if you lost all of your data?
  • Do you have remote employees?
  • Do you have strict compliance requirements?

If you answered yes to any of the above questions, onsite IT support services might be a good fit for your business.

Partnering with an onsite IT support provider can help you improve employee productivity, protect your data and resolve technical issues quickly and efficiently.

What should you look for when choosing an onsite IT solution for your company?

If you’re considering onsite IT support for your business, there are a few things you should look for in a service provider:

  • Does the provider have local certified technicians?
  • How many years have they been in business, and can they provide industry-specific references?
  • Can they support your future growth plans?
  • Do they offer IT security services that expand past anti-virus & firewalls?
  • Can they offer proactive monitoring and management services?
  • Can they offer a flat monthly fee?
  • Do they offer 24/7 phone & remote IT support?
  • Compliance with your specific industry regulations (like HIPAA)

The goal is to get prompt IT support

Choosing the right IT partner can be the difference between your business running smoothly and your directors calling Microsoft every three days to handle email issues (Real complaint from a prospective Client in the financial industry).

Make sure they can support you locally

Another common complaint we hear from prospective Clients is that their current provider cannot support onsite IT services when needed, with the company requiring additional travel expenses or offering significant delays while they subcontract a local IT support technician.

Regulation compliance is important

Find out if the company has industry-specific references that you can check. Compliance regulations like HIPAA require specialist knowledge and experience, and you’ll want to ensure the prospective company can follow the right technical processes.

Nerds On Site has been supporting businesses onsite since 1995

We provide onsite support to small and medium-sized enterprises in Canada & the United States. We can provide onsite support in almost all major cities in Canada & the United States.

Our team has over a millennium of combined experience, so you can be sure we’ll be able to provide more pleasure, profitability, and productivity from your technology.

To learn more check out our Business IT Solutions.

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