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online services

Explanation of Brief Outage

Today our team had a small issue with DNS that caused a brief outage for about a dozen of our hosted clients. We want to publish a brief explanation of this unfortunate event, which is now fully resolved. Earlier today our team detected a determined brute force attack against two of our clients. While these […]

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Hosting Maintenance Doesn't Go As Planned

This evening our team planned to perform a small amount of maintenance to our Business shared hosting server.  In essence, we needed to fix a setting issue on the server that we had overlooked for a few weeks, and which made our server slightly more vulnerable to hackers than it had to be.  Our maintenance […]

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Upcoming Changes to Basic Hosting Packages

Products and features reach the end of their product life cycle for a number of reasons. These reasons may be due to market demands, technology innovation and development driving changes in the product, or the products simply mature over time and are replaced by functionally richer technology. While this is an established part of the […]

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Blazing Speeds with Business Hosting

We recently moved one of our clients, ( to our new Business Hosting platform, and even our team was surprised by the results!  First, a little background – we recently stood up our new Business Hosting platform, which is a physically separate hosting system from our Basic Hosting platform, and have begun moving our Business Hosting clients […]


Do versions take up a lot of storage space?

Not really. Before we backup a new version of a file, we compare it to the previous version and only backup the data that changed. So if you have a 50Mb mail file, and then receive 10Kb worth of new messages, we only backup the 10Kb that changed. Learn more about file versioning

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Do backups have versioning?

Yes. You can configure the number of versions you wish to keep as well as the minimum amount of time between new versions. Through the web interface, you can restore any available version of the file. Those versions may cover a month or two year’s worth of changes. It all depends on how you configure […]

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Is the software web based?

You have both a Windows Backup Client and a Web Client. The Windows client provides the backup and simple restore functions. The Web Client provides more powerful restore options and allows you to manage your online data store. The Web Client also provides advanced collaboration features such as sharing files with colleagues, mailing of very […]

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Will the backup work through my firewall?

The Backup Client was designed to be firewall friendly. If the firewall is configured to allow outgoing web traffic on ports 80 and 443 (which are required for browsers to function), the Backup Client will function correctly.

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Where is my data kept?

Your data is kept in a state-of-the-art data centre alongside the systems of several major banks. This highly secure physical infrastructure includes the latest in biometric authentication, video surveillance and round-the-clock security officers. Your data is stored at one of Acpana’s data centres and only you have access. All data stored at the data centre […]

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Can anyone else access my data?

Only if you give someone your password. Passwords are encrypted so you are the only one with access to your password. See ‘How does file-sharing work‘ to learn about how you can selectively share individual files, but not all your data, with other people.

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