All our hosting clients are protected from spam by our relationship with SpamExperts, and their system is quite good indeed. However, even the best system occasionally allows spam through, and this article will help you to report any email that you think is spam directly to SpamExperts. This will allow SpamExperts to analyse the email, determine the reasons that it escaped their notice and adjust their filter to better protect you.
In the Spampanel web interface we have a “Report Spam” function. You can upload a spam message to train the spamfilter. It is in a ‘drag ‘n’ drop’ style feature meaning you can save the SPAM email to your system, then drag and drop the email into the “Report Spam” area. Currently only the .eml format is supported.
For .msg format you can use the free “Outlook Email client add-on” to report spam which was not correctly blocked by the SpamExperts systems. More information about these can be found here.
If you’re using Thunderbird you can also use the free “Mozilla Thunderbird client addon“. More information about this addon can be found here.
If your email client is not supported, it is possible to report spam by forwarding the spam email(s) as attachment to a special address firstname.lastname@example.org. All messages attached in .eml format will be processed by this system.