I called the client and opened up a Bomgar session (remotely connected to her computer) with her and re-downloaded the file, and saved it to the desktop. We opened up the program and looked for the database folder. We found the file location, re-named the current file, and placed the restored file in the correct folder location.

I remember the day that I spoke to my Nerds On Site Technician about my forgetfulness in backing up my information on my laptop. He told me about one of his clients that had recently registered with Nerds On Site for the backup of his files.