Late yesterday, a client called and needed desperate help with her Word Press blog (hosted elsewhere, but their business site is with us). Time lines were too tight for me to get up to speed, so I told her I would find a Nerd better qualified to assist. I send a distribution email to all Nerds, and then I had dinner.

The Lethbridge POD had a very successful Fill the Beetle to Feed the People. In fact, it was the best one we’ve ever had!

As anyone who uses web-based email provided by your Internet Provider knows, they don’t give you much storage space, and when it’s all used up, you suddenly can’t receive more messages until you delete some of it. In the meantime, anyone who attempts to send you email gets a ‘failed delivery’ notice. Many people don’t realize they have reached their storage limit. As far as they are concerned, their email accounts have stopped working, especially if they use Outlook Express or another program to connect to their accounts.

These are the 5 Rules for Safe Computing, as recommended by Leo Laporte. The list is by no means complete, but it’s a good place to start. In the end, user behavior is key. You can have all of the security available on the market, but if you’re still not careful, you can still get infected.

Please join us as we talk about tech, and about Nerds On Site, tonight from 9-10pm EST on Twitter.

…This got me thinking about the average customer experience in this sort of situation, and especially how frustrating it could be for those less tech-savvy. There are lot of factors to consider when getting a new hard drive. Brand, price, storage space, older vs newer connectors, purchasing locally vs online, installing the hard drive, backups, and more. In many cases, people sometimes have to bring their computer to the shop to get it installed, which is a hassle.
When clients of Nerds On Site need a new hard drive (or other hardware), they don’t have to worry about any of this. We research options, have a discussion with them, and come to an agreement, then purchase, and install it for them on-site. They can continue to focus on their business.