Unexpected calls to homes from all over the world continue with callers’ statements like: “We are calling you from [XYZ] company and noticed that your computer is infected with a virus.”
Unaware clients are then misled into giving remote access to home computer(s) to the caller, who proceeds to install what appears to be anti-virus or anti-malware software and even pretends to remove unwanted software. Ironically, they not only remove nothing, but actually install malicious software and if that’s not bad enough, they request payment for their “services”.
The simplest way for you to be protected is to hang up and ask a trusted IT professional if there is any merit to the call.
If you record the callerID, you will notice it is faked, and a call-back results in an invalid phone number.
Nowadays, a plethora of remote control software exists. Never give someone remote access unless you are sure you know who you’re dealing with.

Comments

  1. Andrea says:

    I received a phone call like this. I know better than to give access to anyone.
    There was a man with a heavy east indian accent who called and said “I am calling because your computer is infected with a virus. Please turn on your computer immediately.”
    I in return asked who he was and he repeated the same phrase. I asked him who he was and in turn said “if you are doing anything to my computer I will find out who you are.” I said I am definitely not turning on my computer and started yelling at him.
    He immediately hung up the phone.
    I will forward this message to all of my cliens as well because, even though i am not one to do internet banking, many people are and I just spoke with my Nerds guy and he said they can definitely access if you download their software

  2. GG says:

    I got such a phone call. Anyone with any brains will see through it, but then again, many were ripped of by the Nigerian minister/prince/whatever oil revenue scam and similar.
    Surely it would be easier to get a real job than to dream up such scams!

  3. Judy says:

    I received such a call. A man with an East Indian accent told me my computer had a virus, I asked how this could be since i didn’t have a computer. He told me someone must be using my identity and he would need some personal information including a credit card number to put a stop to it. I’m not sure who would fall for this but I laughed so hard at him that he hung up on me.

  4. Kevin says:

    Never accept remote computer service that you did not specifically request. Only request help from reputable companies, like Nerds On Site.

  5. Nancy says:

    Had a call Saturday but they claimed they were from Microscoft Technical support and that the errors had been sent in by Windows 7. They have you open up eventvwr and they show you the errors and then claim that as your software support has expired there is a few to renew to have Microsoft support clear this up. They sounded legit, but I said no to the fee and went to microsoft and there wer complaints about this from Australia and Great Britian. So beware they have cleaned up there act and sound far more convincing.

  6. Gabby says:

    Nancy from April 2nd is right. They are improving their game. I had exactly the same experience . The accent was very North American. And when I called them back a legitimate sounding I.T. Company answered…. Smooth. I fell for it until they came to the part where you give them your credit card number. Then I got scared and called mty Nerd on Site who put the experience into perspective – a scam.

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