Stop "putting out fires", and consider taking a more pro-active approach with NerdCare!

Sometimes we start doing work for a business because they contact us looking to resolve issues that they are having. As we are performing the work, we notice other problems, and offer to resolve those as well. At which point we introduce our 3 N’s business model in hopes of proving pro-active support and preventative maintenance (NerdCare), as opposed to only acting when problems occur, or “putting out fires”.

In some cases, we are simply on-site to perform routine maintenance, or to check on things, not because something needs fixing. However, many employees are so accustomed to that sort of service from other providers, or their in-house I.T., that they naturally assume there’s a problem, and panic a little bit.

When we say “Don’t worry, there isn’t a problem, we’re just here to do some routine work and check on things. Everything is fine.”, they are pleasantly surprised!

That can often lead to the question: “Oh, since you’re here, can you look at something for me?” We’re happy to! On that note, we even take the “little things” seriously, because we know that they can be nagging frustrations, and something people deal with on a daily basis!

image credit: www.levelplatforms.com. Examples of what monitoring can do.

Little things can easily turn into big things, so it’s important to address them early.

Taking this approach, along with our ability to monitor the health of your computers, allows our team to stay on top of things 24/7, and most importantly, *saves you money*. Let us worry about your technology so you can focus on your business!

Stop wasting time, money, and energy “putting out fires”, and consider NerdCare!

[this post is from Jonathan Arnoldussen, a Nerd in Lethbridge, Alberta]

This morning I received a phishing email supposedly from QuickBooks, warning me that I would no longer be able to access my QuickBooks without first downloading their new Intuit Security Tool. I see some of you smirking already, and you’re right – I wasn’t fooled for a moment. But think of how many non-techies WILL be fooled by such an email?

This email was sent from a hacked website, and it reminded me of how important it is for ALL our clients to have our Bronze NerdCare package in place with our Hack Detection. This was another dental website (hosted with GoDaddy) that was hacked, and they probably have NO idea! Protect your website with our hacking detection system!! Contact us to learn more!

For more information on Phishing and Spear Phishing to learn more about how to protect yourself and what to be aware of.

Sometimes it helps to be old enough to remember how things were done in “pre-historic” times BEFORE there were computers on every desktop. To get a little perspective on the value of technology, ask clients how many more employees they would need if they had NO computers in the office. Even in a small office, most businesses would need at LEAST one additional employee. In a larger office, that number would be much higher. The work done would also be more costly in terms of paper, travel time, etc……not to mention more error-prone. Much of what computers do could simply NEVER be done by humans at a reasonable cost.

Now ask your client what those employees would cost, in terms of salaries, benefits, and, well, the other “costs” of having additional employees. The cost of the computer and a NerdCare plan to keep it running smoothly starts to look incredibly affordable in this context. In addition, the headaches that occasionally arise with computers don’t seem quite so bad when you compare them to the headaches and complexities that come with their, er….human counterparts.

So ask the question: What would you have to pay humans to do all the things these computers do every day? $4,000, $6,000, $10,000 per month? Makes that NerdCare plan to keep those “digital employees” well fed and happy seem like a pretty good bargain.

Dennis H in West Virginia, US

April 30, 2010