Maintenance Window Duration: Wednesday, April 24th, 2013 8pm EST – Thursday, April 25th, 2013 12AM Expected Impact: Datacenter Operations will be performing system and infrastructure upgrades that may result in short, intermittent delays in client backups. The upgrade has been planned to proactively prevent system resource contention, keeping to the Datacenter Operations capacity planning program.

Your NerdsBackup cost is based on the average amount of data stored for the month.  The NerdsBackup Cleanup Wizard can be used to reduce your NerdsBackup storage. This article was submitted by Emmet, our NerdsBackup Support Team Leader. Data is never automatically removed from your NerdsBackup account.  The reason for this is because accidental deletion [...]

World Backup day is on March 31st – mere 2 days away! It is an annual global event reminding everyone to take some time to backup your data, and to verify existing backups are working.

One of the most frequently asked questions is regarding the updating of payment information for a NerdsBackup account.  While we have written instructions here, we’ve also prepared this video tutorial.

This article was contributed by David, a member of our NerdsBackup Support Team. In the event that you can’t remember your NerdsBackup password, there’s a procedure to restore it.  Please follow the next steps: In your browser go to https://mydata.nerdsbackup.com. Click on ‘Forgot your password?’ Type in the email you used to open your NerdsBackup [...]

From time to time you may get a new credit card for various reasons (new expiry date, original card deactivated, new credit card provider, etc.).  Please make sure that you update your NerdsBackup billing information to ensure continued, uninterrupted service. This guest post was written by our NerdsBackup Support Team Lead, Emmet Loney. Firstly, let’s [...]

If the idea of manually going through the files on your computer and deciding what needs to be backed up, and comparing it to what you found time to back up to an external hard drive 2 months ago doesn’t exactly sound appealing – you’re definitely not alone!

Date: Sunday January 20th, 2013 Start Time: 10:00am EST. End Time: 2:00pm EST. Outage Duration: 4 Hours Purpose: Scheduled Maintenance Impact: Users will be unable to back up their data to the cloud during the maintenance. Once the maintenance is complete the continuous back-ups will resume and scheduled back-ups can be established.

Date: Wednesday October 16th, 2012 Start Time: 8:00pm EDT. End Time: 12:00am EDT. Outage Duration: 4 Hours Purpose: Regular Scheduled Maintenance Impact: Users will be unable to back up their data to the cloud during the maintenance. Once the maintenance is complete the continuous back-ups will resume and scheduled back-ups can be established. Thank you [...]